Delivery & Returns

Delivery Prices

 

Within the U.K.

FREE delivery on all orders over £75

Standard delivery P&P prices:

Small parcel £1.95

Medium parcel £2.95

Large parcel £3.95

You can check the delivery charge of an order by adding the item or items to your basket.

 

Europe & Rest of World:

Standard delivery P&P prices: 

Small parcel £4.95

Medium parcel £10.95

Large parcel £19.95

You can check the delivery charge of an order by adding the item or items to your basket.

Delivery is calculated by weight and size, so the above is an estimate and subject to change. If we do need to alter your delivery charge we will contact you before proceeding with your order.

 

Delivery Times

 

How do you send your items?

All deliveries will be safely sent with Royal Mail. Higher value orders are sent via Recorded, Special delivery or a courier service, so a signature will be required.

How long will my items take to arrive?

Delivery on non-personalised items will be within 4 working days. Delivery on personalised invitations and RSVP cards will be within 2 weeks of PDF approval. Delivery on all other personalised items will be within 10 days of placing your order - if you have ordered a mixture of both, they will all be sent together within two weeks.

During busy periods these delivery times may differ - so if an order is needed by a certain date please do let us know.

International delivery

Please allow up to two weeks for items to arrive outside of the UK. This time will be longer for personalised items.

 

Returns

 

Can I return bespoke items?

Unfortunately not, as they can't be used again - but if you feel that the bespoke items you have received are faulty or not fit for purpose, please contact us immediately. To be extra sure about an invitation or RSVP card, do contact us for a sample before placing your order. You can also order a single one of our small bespoke items to consider before placing your full order.

Can I cancel my bespoke order?

Under EU Distance Selling Directive regulations, personalised goods are an exception to the normal regulations regarding cancelling orders. As bespoke orders are all hand-made especially for you, should you wish to cancel an order you must notify us, preferably by telephone, within 24 hours of placing the order. After that, we will do everything we can to cancel the order, but if the items are already made or being made then unfortunately we cannot refund you.

Can I return non-bespoke items?

All Wedding in a Teacup items that are not bespoke come with a 14 day money back guarantee. In the unlikely event that you are unhappy with your purchase, please contact us within 7 days of receiving your order for our returns information. We cannot accept returned goods that have been opened or used in any way.

How do I return my items to you?

Please see above for information on our returns policy. It is advisable that you send us your returns via recorded delivery for your own records. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.

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