FAQs

Frequently Asked Questions…

 

Personalised Wedding Stationery

 

How will you get the details for my bespoke wedding stationery?

Once you have placed your order for your stationery, we will email you asking for all the information we need. We will use the email address that you provided during checkout - so please make sure that this is correct and keep an eye out in your junk mail too - just incase! When you reply, do double check all the information you send us - ensuring that it is correct at this stage will save time during the approval process.

How soon should I place my bespoke stationery order?

Please allow at least a month in total, just to be on the safe side. Once we have received your order and details, we aim to send you a PDF proof of your bespoke invitation/RSVP card via email, within 3 working days. Once you have approved the PDF proof, your stationery will be delivered to you within two weeks. We will always keep you updated on your order.

How do I approve my PDF proof?

Once you receive your PDF proof, please thoroughly check that the layout, information, wording and spelling is all exactly as you want it. Then simply email us back to approve it, or to send us any amendments. If you send amendments, we will send a second PDF proof for your approval. Please note that, although we will check it too, it is you who is responsible for approving your PDF. Once it has been sent to print, no further amendments can be made, and Wedding in a Teacup cannot be held responsible for any mistakes found after approval.

When will my stationery be sent to print?

We will not send your stationery to print until you are completely happy with the PDF proof and have fully approved it and given us the go-ahead. Once we have received your approval, your stationery should be with you within two weeks.

Will my bespoke stationery look like it does on screen?

Colour on screen can differ from printed colour, as an on-screen image is flat and untextured. We much prefer the real thing! If you would like to receive a sample of the invitation/RSVP card that you are considering ordering, please choose this option in the dropdown menu on the product page. Shipping is free on all stationery samples, which also include a sample of our lovely complementary ribbon.

How much do your invitations/RSVP cards cost?

You can see our PDF price breakdown here. On most items, the higher the quantity ordered the lower the unit price gets.

Does your wedding stationery include envelopes?

Each invitation is supplied with an 100% recycled manila envelope which is included in the price. Our RSVP and information cards do not come with envelopes, as you can post these to your guests in the same envelope as the invitation. If an envelope is included with our stationery extras it will say it here.

Can I change the colour, typeface, design or wording of your wedding stationery?

We have lavished lots of time on our stationery designs and feel they are themed to perfection - we hope you agree! However, if you would like a particular colour to fit your wedding scheme, this may well be possible. Changing the wording is relatively easy too - you may wish to add something personal to you, or include a line for your guests' names.  Whatever your ideas, do contact us to chat it through and we'll do all we can to make it work.

How many invitations should I order?

We always recommend that you allow for extra guests and the odd mistake (or spilt cup of tea!) when placing your order -  5 to 10 extra invitations should be fine. Don’t forget that you only need one invitation per household or couple - so you may only need 50 invitations for over 100 guests.

How do I make up my DIY charm invitations?

It’s very simple, and rather soothing! Have a look at our instructions here. These instructions will also be included in your order.

A note on postage...

If you are adding lots of extras in with your invitations we recommend that you check with your post office before purchasing and affixing postage, as a large letter stamp may be required.

 

Other Personalised Goodies

 

Will I get a PDF proof for other bespoke items, such as the jam favour stickers?

No - our other bespoke items are much simpler than our invitations and RSVP cards, so we don't need to send out PDF proofs for them. You can however order most of our other bespoke items in single units - so you may like to do this before placing a whole order.

After you place your order, we will email you to ask for the information we need to get started. If your item simply requires your names and wedding date you can enter these in the box provided on the product page. Do check your details carefully - we cannot be held responsible for incorrect details.

 

Delivery Prices

 

Within the U.K.

FREE delivery on all orders over £75

Standard delivery P&P prices:

Small parcel £1.95

Medium parcel £2.95

Large parcel £3.95

You can check the delivery charge of an order by adding the item or items to your basket.

 

Europe & Rest of World:

Standard delivery P&P prices: 

Small parcel £10.95

Medium parcel £14.95

Large parcel £19.95

You can check the delivery charge of an order by adding the item or items to your basket.

Delivery is calculated by weight and size, so the above is an estimate and subject to change. If we do need to alter your delivery charge we will contact you before proceeding with your order.

 

Delivery Times

 

How do you send your items?

All deliveries will be safely sent with Royal Mail. Higher value orders are sent via Recorded, Special delivery or a courier service, so a signature will be required.

How long will my items take to arrive?

Delivery on non-personalised items will be within 4 working days. Delivery on personalised invitations and RSVP cards will be within 2 weeks of PDF approval. Delivery on all other personalised items will be within 10 days of placing your order - if you have ordered a mixture of both, they will all be sent together within two weeks.

During busy periods these delivery times may differ - so if an order is needed by a certain date please do let us know.

International delivery

Please allow up to two weeks for items to arrive outside of the UK. This time will be longer for personalised items.

 

Returns

 

Can I return bespoke items?

Unfortunately not, as they can't be used again - but if you feel that the bespoke items you have received are faulty or not fit for purpose, please contact us immediately. To be extra sure about an invitation or RSVP card, do contact us for a sample before placing your order. You can also order a single one of our small bespoke items to consider before placing your full order.

Can I cancel my bespoke order?

Under EU Distance Selling Directive regulations, personalised goods are an exception to the normal regulations regarding cancelling orders. As bespoke orders are all hand-made especially for you, should you wish to cancel an order you must notify us, preferably by telephone, within 24 hours of placing the order. After that, we will do everything we can to cancel the order, but if the items are already made or being made then unfortunately we cannot refund you.

Can I return non-bespoke items?

All Wedding in a Teacup items that are not bespoke come with a 14 day money back guarantee. In the unlikely event that you are unhappy with your purchase, please contact us within 7 days of receiving your order for our returns information. We cannot accept returned goods that have been opened or used in any way.

How do I return my items to you?

Please see above for information on our returns policy. It is advisable that you send us your returns via recorded delivery for your own records. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.

 

My Scrapbook

Add items to your scrapbook by clicking the heart icon on each product page

Subscribe to our Newsletter
heart30
Subscribe here to be the first to receive discounts and wedding pretty direct to your inbox

Copyright © 2017 Wedding in a Teacup. All rights reserved. VAT Number: 144147821. Company Number: 7614941.